Who you’ll be joining

We’re problem solvers at heart. Sometimes the answer is technology, sometimes it is strategy, and sometimes it is a strong cup of tea and a bit of thoughtful conversation. Whatever it takes, we work it out with our clients.

We’re an IT consultancy that helps organisations get the best out of their technology. That means keeping them secure and keeping the bad guys out, making sure everything works and is easy to use, and doing smart things with data and software to give their business an edge. It is important work, and we care about doing it well and for the right reasons.

Life at Waterstons is friendly, flexible and built on trust. We hire people who are curious, thoughtful and good at getting to the heart of a problem. You get support, trust and room to grow in a place that still feels human. The unlimited holidays and private healthcare are a nice touch, although most people stay because it feels like the right place to do good work with good people.

What You’ll Be Doing

We’re looking for a hands-on Technology Consultant who wants to make a visible impact. This role mixes service delivery, technical escalations, onsite support, and involvement in Microsoft 365 and infrastructure projects. You will be close to clients, helping solve problems that matter while contributing technically across delivery.

You won’t be leading major projects immediately, but you will contribute technically and gain exposure quickly. This is a great opportunity for someone who brings initiative, energy, and pride in their work, with a clear pathway to Senior Technology Consultant as your capability and impact grow.

This is a hybrid role with varied work locations depending on client and delivery needs. You can expect a weekly mix of client sites across Sydney, the Sydney office, and some home working where suitable, typically around three days onsite and up to two days working from home, depending on client requirements and team collaboration.

Your Day-to-Day

• Acting as an L3 escalation point for complex technical issues

• Working across the service desk, delivery, and on-site client support

• Attending client sites when required

• Supporting technical project delivery across Microsoft 365, infrastructure, security uplift and migrations

• Configuring, troubleshooting, validating and remediating technical solutions

• Owning technical issues end-to-end and unblocking delivery when challenges arise

• Mentoring junior engineers and service desk team members

• Building strong, trusted relationships with clients

• Identifying opportunities for improvement in client environments

• Contributing to documentation and knowledge sharing

• Helping raise technical and service standards

What we're looking for

If some (or most) of the following sound like you, we'd love to hear from you:

• Hands-on, delivery-focused mindset

• Strong experience in Microsoft 365 and Modern Workplace environments

• Confident operating in MSP or consulting environments

• Comfortable working directly with clients

• Adaptable, able to shift between escalations, support, and project work

• Happy working onsite and as part of the service desk when needed

• A proactive problem solver who takes ownership

• Calm and structured under pressure

• Clear communicator who can explain technical concepts simply

• Reliable, driven, and eager to grow

• Someone who brings positive energy and professionalism

Nice to have

Microsoft & Modern Workplace

• Microsoft 365 (Exchange Online, Teams, SharePoint, Entra ID)

• Endpoint management (Intune)

• Identity and access troubleshooting

• Tenant configuration and support

• Awareness of security baselines

Infrastructure & Platforms

• Windows Server and Active Directory

• Group Policy

• Virtualisation (VMware or Hyper V)

• Backup and DR platforms (e.g. Veeam)

• Networking fundamentals

Tools & Delivery

• PowerShell (working knowledge)

• ITSM platforms

• Documentation systems

• Structured incident handling

Azure exposure is a bonus.

Progression Opportunity

This role offers a clear pathway to Senior Technology Consultant for the right person. Progression is based on capability, impact, ownership, and client trust, not simply time served. Strong technical depth, reliability, initiative, and a willingness to take responsibility are key. Performance and attitude are recognised and rewarded.

How We Take Care of You

As well as offering a competitive salary, we have an attractive benefits package including:

• Flexible hybrid working model

• Unlimited annual leave

• Funded training and certifications

• Access to a strong technical peer group

• Exposure to projects and real client impact

• Wellbeing and employee support programmes

• Employee rewards and discount platform

We require a security check to be carried out on all colleagues due to the nature of some of our clients’ industries.

Waterstons is committed to creating an inclusive, understanding, and flexible place to work. We value diversity, equality and inclusion and encourage everyone to 'bring their whole selves' to work. We believe that a company that works to truly embrace and value diversity, create an environment where everyone from any background can do their best work, and feel valued and appreciated is a better company to work for.

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