Who you’ll be joining

We’re problem solvers at heart. Sometimes the answer is technology, sometimes it is strategy, and sometimes it is a strong cup of tea and a bit of thoughtful conversation. Whatever it takes, we work it out with our clients.

We’re an IT consultancy that helps organisations get the best out of their technology. That means keeping them secure and keeping the bad guys out, making sure everything works and is easy to use, and doing smart things with data and software to give their business an edge. It is important work, and we care about doing it well and for the right reasons.

Life at Waterstons is friendly, flexible and built on trust. We hire people who are curious, thoughtful and good at getting to the heart of a problem. You get support, trust and room to grow in a place that still feels human. The unlimited holidays and private healthcare are a nice touch, although most people stay because it feels like the right place to do good work with good people.

What You’ll Be Doing

We’re looking for an experienced Credit Controller to join our Finance team. This is a hands on role where you will build strong relationships internally and externally while managing the Waterstons debt profile and supporting healthy cash inflows across the business.

You will play an important role in ensuring accuracy and timeliness across financial processes, while also having the opportunity to contribute to wider finance operations that support the smooth running of the organisation.

To support collaboration with colleagues and effective working across teams and group companies, there is an expectation to attend the Durham office around three days per week.

Your Day-to-Day

• Managing debts, taking ownership of customer ledgers to maximise cash collection and minimise bad debts

• Proactively engaging with customers to secure timely payments and resolve overdue invoices

• Supporting the preparation of weekly and monthly cash flow forecasts

• Liaising with internal teams to ensure invoices are raised accurately and cash is allocated correctly

• Working with the wider team to ensure timely and accurate invoicing runs

• Reviewing and improving processes to increase efficiency of cash collection across the business (UK and Australia)

• Assessing client creditworthiness and appropriate limits and payment terms for new and existing clients

• Monitoring credit balances and pipeline against internal credit limits to manage risk

• Building and maintaining strong relationships with internal and external stakeholders

• Collaborating across the business to resolve customer queries efficiently and improve customer satisfaction

• Reporting on key issues, actions, risks and recommendations for improvement

• Managing customer correspondence and maintaining accurate account records

• Working closely with team members to support business goals and help develop more junior colleagues

• Supporting wider finance activities, projects and ad hoc tasks as required

What we're looking for

If some (or most) of the following sound like you, we'd love to hear from you:

• Experience within credit control, with broader exposure to finance team environments

• Strong attention to detail and accuracy

• Comfortable using MS Office and Outlook, with the ability to learn new systems quickly

• Strong organisational skills and the ability to manage competing priorities

• Excellent communication skills with a polite and approachable manner

• Proactive, resourceful and able to work independently when needed

• Experience working in a busy office environment with multiple stakeholders

Nice to have

• A relevant finance qualification, although practical experience in similar roles is equally valued

How We Take Care of You

As well as offering a competitive salary, we have an attractive benefits package including:

• A healthy work life balance with flexible and agile working being the norm

• Unlimited holiday allowance

• EV car scheme (salary sacrifice)

• Room to grow with supported development opportunities and sponsored training

• Enhanced family policies

• If you ever need it, company sick pay and life assurance

• Supported wellbeing with regular initiatives, an employee assistance programme and private medical insurance

• Flexible benefits such as a dental scheme, eye care support, season ticket loan and cycle to work

We require a security check to be carried out on all colleagues due to the nature of some of our clients’ industries.

Waterstons is committed to creating and an inclusive, understanding, and flexible place to work. We value diversity, equality and inclusion and encourage everyone to 'bring their whole selves' to work. We believe that a company that works to truly embrace and value diversity, create an environment where everyone from any background can do their best work, and feel valued and appreciated is a better company to work for.

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