Who you’ll be joining

We’re problem solvers at heart. Sometimes the answer is technology, sometimes it is strategy, and sometimes it is a strong cup of tea and a bit of thoughtful conversation. Whatever it takes, we work it out with our clients.

We’re an IT consultancy that helps organisations get the best out of their technology. That means keeping them secure and keeping the bad guys out, making sure everything works and is easy to use, and doing smart things with data and software to give their business an edge. It is important work, and we care about doing it well and for the right reasons.

Life at Waterstons is friendly, flexible and built on trust. We hire people who are curious, thoughtful and good at getting to the heart of a problem. You get support, trust and room to grow in a place that still feels human. The unlimited holidays and private healthcare are a nice touch, although most people stay because it feels like the right place to do good work with good people.

What You’ll Be Doing

This is a hybrid role that combines technical support with infrastructure engineering, offering variety, challenge, and the opportunity to work directly with clients across multiple sites. You’ll be mainly South Dublin based, with travel to client sites in Dublin, Portlaoise, Cork, Shannon, Wexford and Kildare.

As an IT Support & Infrastructure Engineer, you’ll play a key role in ensuring smooth operations for our clients by resolving service desk tickets, providing technical escalation, and maintaining robust IT environments. You’ll work across a wide range of technologies - from Microsoft 365 and VMware to AWS and Cisco - and contribute to both reactive support and proactive improvements.

You’ll be part of a collaborative, client-focused team that values innovation, continuous learning, and delivering exceptional service.

Your Day-to-Day

• Provide 1st to 2nd line support, assisting the service desk with ticket resolution and technical escalation. You will be expected to troubleshoot issues across desktop, server, and cloud environments.
• Support and maintain client IT infrastructure, including servers, networks, storage, and cloud platforms.
• Work across multiple client sites, delivering proactive and reactive support.
• Ensure security best practices are followed and systems are protected against threats.
• Collaborate with internal teams and contribute to process improvements and documentation.
• Communicate clearly and regularly with clients to ensure timely updates and resolutions
• Build trusted relationships with client stakeholders, offering clear and confident technical advice.
• Prioritise workload and major incidents by following processes laid out within the ITIL framework.

Technologies You’ll See

• Infrastructure: Cisco, HP & Dell Switches/ Cisco ASA / VMware / Veeam / Hyper-V / NAS / SAN Storage / Nutanix
• Telephony: Microsoft Teams / Mitel
• Servers: Windows Servers / Active Directory (Group Policy/Login Scripts) / Exchange / SCCM / PowerShell / Linux
• Desktops: Windows / MacOS
• Cloud: Microsoft 365 Administration/ Exchange online / Azure / AWS / Intune

What we're looking for

If some (or most) of the following sound like you, we'd love to hear from you:

• Engaging, with strong communication skills and a passion for learning
• 2+ years’ IT experience with solid knowledge across infrastructure and support
• Ability to travel to client sites, which requires a full clean driving licence and access to a car
• Strong problem-solving skills to tackle complex issues
• Customer-focused, able to explain tech in plain English

How We Take Care of You

As well as offering a competitive salary, we have an attractive benefits package including:

• A healthy work life balance with flexible and agile working being the norm 
• Unlimited holiday allowance 
• Room to grow with supported development opportunities and sponsored training
• Enhanced family policies 
• If you ever need it, company sick pay and life assurance 
• Supported wellbeing with regular initiatives and an allowance to purchase your own private medical insurance 
• Flexible benefits such as eye care support and season ticket loan

Waterstons is committed to creating an inclusive, understanding, and flexible work environment. We value diversity, equality and inclusion and encourage everyone to 'bring their whole selves' to work. We believe that a company that works to truly embrace and value diversity, create an environment where everyone from any background can do their best work, and feel valued and appreciated is a better company to work for.

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