A bit about us

At Waterstons, we don’t just build technology—we create meaningful business transformations. With a global presence spanning the UK and Australia, we partner with businesses to unlock their full potential through innovative solutions.

Our clients tell us our people are our greatest strength, and who are we to disagree? That’s why we invest in our team with unlimited holidays, flexible working, and private healthcare—because we believe the best work happens when people feel valued.

Did we also mention that we’ve been awarded Gold Investors in People for a fourth consecutive time?

What You’ll Be Doing

As a Service Lead, you’ll be focusing on the team that delivers our SOC and Engineering services. You’ll be responsible for ensuring service excellence, developing your people, and driving continuous improvement across SLAs and KPIs. You’ll also champion a client-centric approach, making sure our service always delivers value and impact.

Your Day-to-Day

• Leading, coaching, and mentoring the team to support their professional growth and development.
• Driving the delivery of excellent client-intimate service, aligned with wider business strategy.
• Promoting collaboration across teams, sharing knowledge and best practice.
• Handling challenging conversations constructively and with transparency.
• Working closely with the Head of Security Operations to deliver strategic goals and advance service maturity.
• Maintaining oversight of service health, monitoring performance, and driving improvements.
• Managing onboarding processes to ensure seamless client experiences.
• Exploring emerging technologies and maximising the use of existing platforms to improve efficiency and outcomes.

What we're looking for

If some (or most) of the following sound like you, we'd love to hear from you:

• A proven leader with strong coaching and mentoring skills.
• Someone who embodies the Waterstons values, inspiring and motivating others by example.
• Strong commercial awareness and the ability to contribute to client conversations.
• Strategic thinking with a drive for innovation and continuous improvement.
• Experience working in service leadership roles, ideally in SOC or engineering contexts.
• Excellent communication skills with the ability to foster collaboration and handle tough conversations constructively.

How We Take Care of You

As well as offering a competitive salary, we have an attractive benefits package including:

• A healthy work life balance with flexible and agile working being the norm
• Unlimited holiday allowance
• EV car scheme (salary sacrifice)
• Room to grow with supported development opportunities and sponsored training
• Enhanced family policies
• If you ever need it, company sick pay and life assurance
• Supported wellbeing with regular initiatives, an employee assistance programme and private medical insurance
• Flexible benefits such as a dental scheme, eye care support, season ticket loan and cycle to work.

We require a security check to be carried out on all colleagues due to the nature of some of our clients’ industries.

Waterstons is committed to creating and an inclusive, understanding, and flexible place to work. We value diversity, equality and inclusion and encourage everyone to 'bring their whole selves' to work. We believe that a company that works to truly embrace and value diversity, create an environment where everyone from any background can do their best work, and feel valued and appreciated is a better company to work for.

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